FREQUENTLY ASKED QUESTIONS
From time to time we get asked about our coffee, about how to work with us, or about our involvement in the local community, among other things. Here’s where we’ll answer those questions.If you have any questions that aren’t addressed here, you can always contact us at www.TheWoodsCoffee.com/contact, and we’ll get back to you with an answer as soon as we can.
How do I apply to work at The Woods Coffee? What is Woods’ hiring process?
Our hiring process begins right here on our website. To apply, go to the “Work” tab in the top menu bar of our website (above) and follow the instructions you find there. Once you submit your information, we will either follow up with further questions or we will let you know if we aren’t currently hiring.
Does The Woods Coffee offer wi-fi in its coffee shops? Is it free?
Yep. All of our Woods Coffee shops are equipped with wi-fi service, which we offer at no additional cost for our paying customers. When you place your order, just ask one of our baristas for the wi-fi code and they will print one off for you to use for up to four hours. If you are using wi-fi in one of our stores for more than four hours, we ask that you place another food or drink order to receive a new, four-hour wi-fi code.
What is The Woods Coffee’s policy for donating to community needs/organizations?
We regularly receive requests to help people and groups in our community, and we’re happy to help where we can. Since our early years in Whatcom County, we have been involved in many local charities, from donating coffee for local activities and groups, supplying a donation of Woods Goods or working on more elaborate fundraising efforts. While we do not do cash donations, this is our community, too, and we want to do what we can to help make it the kind of place we’re all proud to call home. To submit a request, simply write to www.TheWoodsCoffee.com/contact. When you do, please provide us with as much notice as possible (one month would be great!).
Where do The Woods Coffee’s baked goods come from?
Thanks for asking! We are very proud of what we serve because we create each and every Woods baked item in our own bakery. We worked on getting this bakery in order for some time, as it’s something we wanted from day one. But, with a growing business and lots of distractions, it got put on the back burner for years. We were proud to finally open the doors of our Woods bakery in 2011, and it has been providing all of our stores with fresh, natural and great-tasting baked goods ever since. You might not know it, but our Woods bakery uses as many local products as possible. For example, we use Edaleen Dairy products and Maberry berries, both of which come from right here in Whatcom County. We also use Shepherd’s Grain wheat, which is produced by an alliance of farmers from the Northwest, just to name a few. We don’t rely on any pre-made mixes or preservatives for our baked goods. All all of our products are baked from scratch, using ingredients you can pronounce, and they’re delivered fresh to our stores daily.
Is The Woods Coffee’s coffee fair-trade certified? How about organic?
While not all of our coffee is fair-trade certified (FTC) and / or organic, we do offer a limited selection of FTC / organic and Direct Trade coffee.
For those who aren’t familiar with Direct Trade, it’s a practice that allows the farmer to keep a greater share of the money for the coffee they produce by cutting out non-value added steps from the traditional supply chain in commodity coffee. Direct Trade coffee generally costs more than FTC / organic coffee. These Direct Trade coffees are not certified organic, but the farming practices are typically organic. The reason for this is that often times the Direct Trade farmers we work with simply cannot afford the cost of organic certification. The same goes for the co-op costs of Fair Trade certification. By selecting specific farms and farmers who we want to work with, we can identify where the most consistent, quality farming practices are, and ultimately where the best coffee comes from. That’s why we feel Direct Trade is the best avenue to the world’s finest coffee.
What are some ways The Woods Coffee is sustainable?
Sustainability at Woods starts with the way we build our stores. Our coffee shops are built to LEED standards, and we use reclaimed materials where we can. Some of the building products we use are recycled. Others are repurposed. In addition, we use wood from local, fallen trees. All trades people we work with on our construction projects are local, and we often hear from them just how much they enjoy being involved in the process of building our stores.
We use as many local ingredients as possible when it comes to preparing the baked goods you find in our coffee shops (see above for several examples of local vendors we use).
We also participate in Zero Waste programs, use the Food Plus program, and we recycle all of the plastics and glass we use. As one of the area’s largest plastics users, this turns into a serious amount of plastics recycled.
The Woods Coffee is also the area’s leader in using compostable cups. Check out our own Compost-a-Cup brand of cups, and read about how The Woods Coffee was named Green Business of the Year in 2008.
I offer a product / service I think Woods Coffee customers would enjoy. How can I get in touch with you to discuss this?
We’re proud to work with a variety of local vendors who help us provide a great experience to each customer who walks through our doors. If you have a product or service that you think could help us do a better job with this, we’re happy to hear from you. Please write to us at www.TheWoodsCoffee.com/contact with a brief description of the product or service you offer and why you think it would be a good fit for The Woods Coffee. After we’ve reviewed your introduction, we will be in touch with you to let you know whether it’s something we’d like to discuss further.
What is The Woods Coffee’s policy for selecting which publications to have available to customers in its coffee shops?
We offer a variety of locally produced magazines and newspapers for our customers in each coffee shop, in addition to several well-known national newspapers. Each publication you find in our coffee shops is something we feel comfortable making available to the customers, of all ages, who frequent our stores. In addition, we also look at each publication’s ease of vending and daily circulation to determine whether it will be a good fit. Not every local or national publication fits this description, and so there are many newspapers and magazines we simply don’t distribute.
What is The Woods Coffee’s policy on supporting political causes or candidates?
As a company, we refrain from supporting any particular politician or any causes with a political agenda. Not every business takes this approach, but it’s what we feel is appropriate for The Woods Coffee. Do we, as owners, have particular political preferences? Of course we do, in the same way that any other business owners do. But our political interests are our own, and they are separate from The Woods Coffee.
What is The Woods Coffee’s religious affiliation?
This is a tough one, because a business can’t really be religious or spiritual; it can only be guided by the beliefs of its ownership. All company decisions (such as hiring or offering particular products) are made with the experience of the company’s leadership, which represents the body of thought and beliefs gained from years of living life. As owners of The Woods Coffee, we are Christians, and this is not something we attempt to hide. In the same way, we don’t force our beliefs on others. This goes for anyone who works for or with our company.
I’ve heard something about a local boycott of The Woods Coffee… What’s this about?
It’s true, there is a group of people in Whatcom County who do not agree with a particular aspect of The Woods Coffee (whether it’s the religious beliefs of our owners, our criteria of what’s “family friendly” reading material, or otherwise), and they’ve chosen not to visit our stores. This is completely understandable. If you like what we offer, then please continue to visit our stores. If not, then please support another local business you enjoy.
However, that’s not the approach this group has taken. Unfortunately, they’ve decided to insist that others follow suit and avoid The Woods Coffee, too. While we are in agreement that you shouldn’t support a business you don’t agree with, we don’t agree with this group’s approach to insist that others respond as they have.
You see, we simply don’t agree that boycotting any business is the right approach to take regarding a company you don’t particularly like or agree with. If you spend your money in businesses that provide what you want, then you will be helping that company succeed each time you use their services, and it will either succeed or fail based on how it’s performing.
The Woods Coffee doesn’t discriminate against anyone, either on the basis of age, race, nationality, religion, gender or sexual orientation. The truth is, we have customers from all walks of life, and we appreciate each one of them. Our goal is try to create an environment that is enjoyable for all, and a customer service experience that far exceeds expectations. Inevitably, we’re not going to be able to please everyone, but we give it our best, and we regularly measure our performance against our mission statement: Serve others, Make a difference and Have fun. If you don’t feel we’re doing that, we’d like to know.
Thanks for your questions! Again, if you have a question that hasn’t been answered here, please do write us at www.TheWoodsCoffee.com/contact and we’ll get back to you just as soon as we can.